FAQ
Order Issues
Q: Where can I shop PinkyNest products?
PinkyNest products are sold exclusively at www.pinkynest.com.
Be the first to know about new arrivals, restocks, and exclusive offers by signing up for our newsletter on our website.
Q: How do I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking information.
Please note: Tracking details may take a few days to update after shipment, especially while the package is in international transit. Updates typically appear once the parcel reaches your local airport or distribution center.
If you haven’t received tracking details:
- Check your spam/junk folder
- Log into your PinkyNest account (if registered)
- Contact our customer support team for assistance
Q: How do I change or cancel an order?
We recommend contacting our customer support team as soon as possible before your order is processed.
If your order has already been processed, don’t worry — please reach out to us and we will provide the best available solution. If you need to make changes urgently, you may place a new order to avoid delays.
Q: What should I do if my package is marked delivered but I haven’t received it?
Please try the following:
- Double-check your shipping address
- Look around your delivery location
- Check with neighbors or building management
- Contact the carrier directly with your tracking number
Some carriers mark packages as delivered before final drop-off. Please allow a little extra time. If the issue persists, contact us for assistance.
Q: What if my package is lost or stolen?
Once the package has been shipped, PinkyNest is not responsible for lost or stolen items.
However, if your order appears lost in transit, please contact us and we will gladly assist you in resolving the issue with the carrier.
Q: How do I apply my discount code?
At checkout, you will see a box to enter your discount code. Click “Apply” after entering the code and your total will update automatically.
Please note: Only one discount code can be applied per order.
Q: My order won’t go through. What should I do?
Try the following steps:
- Use a different browser
- Clear your browser cache
- Refresh or restart your browser
If the issue continues, contact our support team and we’ll help you complete your order.
Product Information
Q: How can I find the products I need?
Use the search icon at the top of the website and enter keywords such as “organizer pouch”, “crossbody bag”, “makeup bag”, “jewelry case”, or “accessories”.
You can also browse categories from the top navigation menu and use filters to refine your search.
Q: What size are your bags and pouches?
Each product page includes detailed size specifications (length, width, height).
If you need help determining whether an item fits your essentials (phone, cards, cosmetics, jewelry, etc.), feel free to contact us.
Q: What materials do you use?
Material details are listed on each product page. PinkyNest bags and accessories are crafted using carefully selected materials designed for softness, durability, and everyday functionality.
Q: How do I care for my bag or pouch?
- Avoid overloading to maintain shape
- Store in a dust bag when not in use
- Clean gently with a soft, damp cloth
- Avoid prolonged exposure to moisture or direct sunlight
Proper care will help extend the life of your item.
Exchanges & Returns
Q: What is the return policy for PinkyNest?
PinkyNest accepts returns within 30 days of delivery.
Please note:
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility unless the return is due to a quality issue
- Items must be unused, undamaged, and in original packaging
Returned products will be inspected. Items that do not meet our return conditions will not be accepted.
For full details or assistance, contact:
contact@pinkynest.com
Q: What if I receive a defective product?
We sincerely apologize for any inconvenience.
Please email us at contact@pinkynest.com with:
- Your order number
- Clear photos of the defect
We will provide a resolution as quickly as possible.
Q: How long does a refund take?
Once your return is received and inspected, processing typically takes 5–7 business days.
Refunds may take additional time to appear depending on your bank or card issuer.
Q: What if my payment card is closed?
Refunds can only be issued to the original payment method.
If your account has been closed, please contact your bank first. For additional assistance, contact our support team.
Shipping
Q: What shipping methods are used?
We work with major carriers including:
USPS, FedEx, UPS, Canada Post, Royal Mail, Australia Post, Aramex and other local partners depending on destination.
Q: When will my order ship?
Most orders are processed within 1–3 business days.
Processing times may vary during holidays or peak seasons.
Q: How long does delivery take?
Standard Shipping: 7–20 business days
Please note that shipping times do not include processing time. Delivery delays may occur during peak shopping seasons.
Q: Can I update my shipping address?
If your order has not yet been processed, we may be able to update your address.
Please contact us as soon as possible at:
contact@pinkynest.com
Q: How much is shipping? Do you offer free shipping?
Shipping fees vary by destination and typically range from $7.98–$14.98.
Remote areas may incur additional charges.
We offer free standard shipping on orders over $80.